Russell Gallman has operated Prime Piano Services out of Duluth, Georgia since 2005, building the business around certified technical piano work for residential, institutional, and commercial clients across the north Metro Atlanta area. Gallman holds both Certified Piano Technician (CPT) and Registered Piano Technician (RPT) credentials and received advanced training at the University of Western Ontario in London, Canada.
The firm’s service range covers piano tuning, repairs, cleaning and detailing, humidity control and climate management, regulation, voicing, action reconditioning, full action restoration, and pre-purchase consultations. Institutional piano care is also available for schools, churches, and performance venues. The business positions itself explicitly in the mid-range pricing tier, describing its offering as “Pre-Artisan General Piano Tech Services” to differentiate from both budget providers and premium artisan technicians.
Prime Piano Services serves customers within approximately 60 miles round trip from Duluth, with additional fuel charges applying to longer distances. The firm’s repeat customer rate is approximately 60%, a figure cited on the website as an indicator of service consistency. As a solo operator, Gallman manages all scheduling and fieldwork personally. He advises clients that texting and email are the most reliable contact methods, since he observes Georgia’s hands-free driving law while traveling between appointments and limits phone calls while inside clients’ homes.
Business hours exclude Sundays and Mondays. Contact is available by phone at (770) 570-0356, by text, or by email at contact@PrimePianoServices.com. The service territory covers multiple counties across the north Atlanta metro region, including communities in and around Duluth, Alpharetta, Kennesaw, and neighboring areas. The firm announced the discontinuation of all discount programs including teacher, fleet, and repeat-business discounts effective January 2027, with standard tuning and hourly technical rates remaining unchanged.